Sweetwater Mortgage Company and Texas Homeplace Mortgage Company
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CUSTOMER TESTIMONIES

 

« "Thank you Jim. This was definitely a much smoother process than the original mortgage or my previous refi. I have already referred a co-worker to Sweetwater and will continue to do so in the future."

- Dave, Houston, TX

 

« "I found Sweetwater through Lendingtree.com a few months ago. I just wanted to let you know how pleased I was with my experience with Michelle. She was always responsive to my communications and was very patient with my closing date being delayed several times...I will definitely recommend Sweetwater and Michelle to anyone I know who needs a new mortgage or to refinance."

- Mark, Colleyville, TX

 

« "Gayle, Thank-you for you assistance in ensuring my clients had a smooth closing for their new home purchase. Your efforts are sincerely appreciated. It was a pleasure working with you and I hope that we have an opportunity to work together in the near future."

- Debbie, Cypress, TX

 

« "Elle, I just wanted to thank you for all of your hard work on this loan. I have to say this was the most pleasurable experience working with any lender in my 8 year experience as a Realtor. Your level of communication has been very impressive and I look forward to working again with you in the future and will certainly refer anybody that I come across looking for a home loan to you."

- Richard, Houston, TX

 

« "Jim, Thank you very much for your help! I was surprised for your prompt responses via email. That was really good. You are the first in the list of my recommended finance officers"

- Rafael, Houston, TX

 

« "Hello Jim....thank you for being such an excellent professional, you were always updating me with my loan..! I felt so secure that you were doing your work for me.....Definitively I will recommend you to my family or friends. Ericka was right saying you were the best in the business...!!! Thank you so much and God bless you and your family."

- Yasmin, Houston, TX

 

« "I want to thank you (Jim) for your wonderful help with my very first time experience in purchasing a condo/home and rest assure sir that I will continue to use you for any future home's/properties that I'am pretty sure that I will be buying in the not too far future from now!"

- Oscar, Galveston, TX

 

« "Elle, It is a pleasure knowing that your mortgage company can do the loan so quickly and smoothly without any problems. I like that you give the update of the loan on every step of the way. My office agents have been facing the same problems with condo financing lately and knowing condo financing is so difficult. I have been given good words about your service to my other agents in the office. They will be calling you if encounter any condo financing or other issue. Thank you very much for your service. It's my pleasure working with you and hope we can co-op again on my next transaction. Have a great summer!"

- Jane, Realtor, Houston, TX

 

« "Jim, I don’t think I ever properly thanked you for your extraordinary customer service during my re-fi. I received 2 checks from JMC this past Monday and immediately paid off the credit union for both my 30-day loan (home equity) and my car loan. And, as a nice bonus, I have no payments to make in June!  I really appreciate your calmness and professionalism during my not-so-easy and long closing. I really appreciate all you did for me, and I don’t hesitate to highly recommend you and Sweetwater"

- Elizabeth, Austin, TX

 

« "Thank you very much (Elle) for stepping into the gap left by Wells Fargo inability to finance the mortgage. We appreciate all the efforts and thank you for a job well done to a very successful conclusion."

- Shina, Houston, TX

 

« "Jim and your team, Thanks for getting this refi done. Sweetwater has my referral's going forward."

- Curtis, Spring, TX

 

« "Overall we were very pleased with Sweetwater and Jim, the person assigned to our refinance. Jim was extremely responsive and very quick to answer questions. He was also very patient and flexible with us, as our refi process was also a race against a baby. (Fortunately he got us closed before the baby came!) I know we're not supposed to mention 3rd parties, but we were also pleased with the title company Jim chose."

- Amy, Houston, TX

 

« " Great service, very quick responses to questions. I can't say enough good things about Jim Norris and Sweetwater.The process was fast, thorough and professional. Simply outstanding!"

- John, Houston, TX

 

« "I would highly recommend Elle at Sweetwater Mortage to handle any of your financial needs. She gave great advise and showed a lot of patience in the time that it took us to close. A great big THANK YOU goes out to her and Sweetwater Mortgage"

- San Angelo, TX

 

« "Had excellent response time and all costs were well within the estimates. Could not be more pleased with the experience. Being able to everything online was nice, especially uploading edocs. No faxing necessary"

- Pilot Point, TX

 

« "Sweetwater Mortgage did a great job with my refinance loan. I got a 15 year fixed rate of 3.75%. I was very pleased at how Jim Norris updated us everyday to let us know the status of our loan. The process took longer than I expected, but it worked out great in the long run because we lower rate than we were initially told. Overall, I had a great experience and would definately recommend Sweetwater mortgage to my friends, family, or anyone else looking for a home loan!"

- Jonny, Austin, TX

 

« "Jim, Renee and I wanted to thank you for the fantastic job you did closing our loan!  As you know, we aren’t novice real estate professionals and have dealt with many lenders/brokers (both residential and commercial) before and I must say that our experience with you was second to none! We knew that, based on the complexity of this deal, we might have to make adjustments here or there, but your guidance helped create the most optimum solution available. I thank you very much for your time and effort and look forward to the next deal we do together!"

- Steve and Renee, Dallas, TX

 

« "Elle, Thank you. It's been a pleasure working with you. I really appreciate your off-hour availability and rapid response time. Both my wife and I work regular jobs so it made it much easier on us to be able to communicate with you during the evenings/weekends. I also appreciate your ability to deliver on the target closing date. I realize that's not easy in this refinancing overload environment. Overall the process was very smooth. My family is really looking forward to moving into our new home. Thanks for making it happen."

- James, Kennedale, TX

 

« "Thank you for all your help."

- Ken W., Houston, TX for Jim Norris

 

« " Elle - A friend and co-worker is looking at possibly buying a home. I explained that I was happy with SweetWater and had used them twice so far."

- Mitch, Spring, TX

 

« " Thanks, Jim. It was a very good experience to work with you and Elle"

- Yanan, Houston, TX

 

« "Thank you so much not only for the kind encouraging words but for your efforts and diligence in this effort. Be blessed in all you do. Hope I will be able to send you business sometime."

- Randy H., Cedar Park, TX for Jim Norris

 

« "Thanks Jim. This was an awesome experience."

- Jerry S., Houston, TX

 

« "Thank you very much for everybodies help in reaching the ultimate goal of home ownership. I think next around I would choose the same team again."

- Rahul G., Houston, TX for Jim Norris

« "Getting a mortgage might be painful, but with Sweetwater it was a SWEET experience for us, even from the very beginning, where we could not imagine just a couple of emails and phone calls a week would finally realize our dream home."

- LendingTree Consumer Satisfaction Comment

 

« "Excellent rates and customer service. Would recommend to anyone. "

- LendingTree Consumer Satisfaction Comment

 

« "My re-fi was an awesome experience. Very professional and very straight forward. I have recommended them to one friend and will do it again if I hear that anyone is looking to re-finance."

- LendingTree Consumer Satisfaction Comment for Jim Norris

« "Sweetwater gave me the lowest mortgage quote and the lowest fees. Michele Bost was responsive and timely. Everything went smoothly and quickly. Overall a good experience."

- LendingTree Consumer Satisfaction Comment for Michelle Bost

 

« "Sweetwater Mortgage provided excellent customer care and very quick response times. Email messages were responded to almost immediately, and whenever questions arose Michelle Bost (my loan agent) was right on top of answering or finding answers for me. Sweetwater Mortgage also provided the best rates for investment property mortgages, and did not offset the low rates by inflating closing costs and fees. I highly recommend Sweetwater Mortgage."

- LendingTree Consumer Satisfaction Comment for Michelle Bost

 

« "Sandra and Richard, we closed last night so I guess I can finally relax. I wanted to express my SINCERE thanks to you for all of your hard work and patience in dealing with me on this...Bottom line, thank you for helping me through all of this. I am very pleased and would be happy to give you a good review if there is some sort of website for this type of thing."

- Barry, Austin, TX

 

« "Michelle, Closing was a breeze and I wanted to thank you for your help in the process."

- Steve, Magnolia, TX

 

« "Thanks for everything, Michelle. It's been a real pleasure working with you through this process."

- Jennifer, Houston, TX

 

« "Hi Michelle, I just wanted to write to say thanks again for your help in making my refi happen. It’s actually enjoyable writing out my mortgage payment now, knowing that suddenly almost half of it is going to principle. Amazing!"

- Jeff, Beaumont, TX

 

« "We're extremely satisfied with the Sweetwater Mortage company...the central office VP ...was extremely responsive and quick to resolve issues.."

- LendingTree Consumer Satisfaction Comment for Elle Roloff

 

« "Had a wonderful experience with each part of the closing process, from start to finish. Extremely professional, friendly and very helpful team."

- LendingTree Consumer Satisfaction Comment for Elle Roloff

 

« "Excellent experience, quick and painless process."

- LendingTree Consumer Satisfaction Comment for Richard Mixon

 

« "Very pleasant experience. Loan officer was kind, courteous, and professional."

- LendingTree Consumer Satisfaction Comment for Elle Roloff

 

« "Stephanie Parish with Sweetwater was extremely efficient and a pleasure to work with.She was very thourough and knowledgable. A great asset to Sweetwater Mgt. Thank You Ms Parrish."

- LendingTree Consumer Satisfaction Comment for Stephanie Parrish

 

« "Thanks for your help[Elle].Very smooth loan process. I will recommend you all to all my friends."

- Scott, Plano, TX

 

« "Hi Gayle, Everything went as planned. It took less than an hour. Thanks for handling everything and moving it along; we couldn't have done it without you! We will mention you if anybody is looking to finance or refinance."

- Nancy, Austin, TX

 

« "Very efficient and friendly."

- LendingTree Consumer Satisfaction Comment for Stephanie Parrish

 

« "Very satisifed with Loan Officer. Loved the fact they were up to date with technology and used EMails and .PDF documents. Reduced processing times greatly"

- LendingTree Consumer Satisfaction Comment for Michelle Bost

 

« "Hi Elle, we are all signed and closed. Thank you for all your time and work. We know it was tough. We really appreciate it."

- Peter, Fort Worth, TX

 

« "Hi Michelle, Just wanted to drop you a line thanking you for all your efforts…especially on the actual closing day. The 0.00 closing is a wonderful thing! We got docs about 4:00 yesterday & everything went smooth. Thanks again!"

- Bill, Spring, TX

 

« "Just wanted to say thanks (Mark) for all the help on the Refinance. Closing went smooth, and everything seems to be good. I appreciate your help."

- Thomas K., Waco, TX

 

« "Thanks again (Mark) for all your help. My first home purchase could not have been any better and you were a significant part in educating me and helping me through the transaction."

- James J., Porter, TX

 

« "Well Mark, ...I just wanted to thank you for the work you did (and the patience you showed) in getting us through this."

- Mike P., League City, TX

 

« "Richard and Sandra, Thank you for digging through the whole house building/loan process. Sandra, thanks so much for keeping an eye on the mortgage rates and getting us what we have. Ya'll have been a pleasure and we will be happy to fill out an opinion survey."

- Stanley H., Conroe, TX

 

« "Hi Gayle, Thank You so much for handling everything in my house buying process so efficently. Everyone in my family wants to use you in their house buying procedures. Thank You so much again."

- Tricia E., Houston, TX

 

« "...Stephanie Parrish at Sweetwater Mortgage. She was awesome. She was amazingly aware of all the details and she walked me through every step. She was very patient with me but pulled out the claws with the Title Company when they were stalling."

- David H., Deer Park, TX

 

« "Hi Elle, Thank you very much for your hard work...I'll definitely be sending any referrals your way."

- Jehon L., La Porte, TX

 

« "Sandra and Richard, Thank you all very much for your hard work and kindness. We appreciate how much time you spent explaining the process, coming to closing, the ends you went to in securing the interest rate, and the extra work of calling all the parties during power and telephone outages."

- Michael M., Houston, TX

 

« "Elle, We very much want to thank you for providing us with outstanding service and for making the mortgage application process as painless as possible. You can be sure we will give you top ratings on the Lending Tree survey (which is sitting in my inbox as I write this)."

- Tom R., Houston, TX

 

« "Mark, Again, thanks for all of your hard work and responsiveness to my mortgage needs.  The experience was great with you and Sweetwater and if I ever need other mortgage assistance I will definitely come back to you."

- James J., Porter, TX

 

« "Hi Holly, Wow!! That second house closed really fast I am impressed..."

- Corey M., Whittier, CA

 

« "Thank you Holly for Everything! You are Awesome! Kudos!!!!"

- Patrick M., Fresno, TX

 

« "Gayle, thank you for making the process as smooth as possible considering the circumstances of my distance and travel schedule.  I will definitely keep you in mind for my future business and have no problems recommending you and Sweetwater Mortgage."

- Mark W., League City, TX
 

 « "Michelle, thanks for everything. Closing went very smoothly and I appreciate your efforts in that regard."

- Tim D., Houston, TX

 

 « "Thanks (Mark) for helping make this transaction go so smooth. We closed at noon today and I just wanted to say thanks!"

- Dave, Realtor, College Station, TX

 

 « "Hello (Mark).  I wanted to let you know how nice it was working with you on the contract for...  Everything went so smoothly.  You and your company did an awesome job, thanks."

- Lisa, Realtor, Waco, TX

 

 «  "GAYLE, I WILL NEVER BE ABLE TO THANK YOU ENOUGH FOR ALL THAT YOU DID FOR STEVEN AND I.  YOUR HONESTY, ATTITUDE, AND GO GET’EM WILL FOREVER BE APPRECIATED.  I WILL GLADLY TELL ANYONE THAT IS IN THE POSITION THAT WE WERE IN, TO DEFINITELY GO WITH YOU AND SWEETWATER MORTGAGE.  AGAIN, THANK YOU FROM THE BOTTOMS OF OUR HEARTS FOR ALL THAT YOU DID FOR US, WE LOVE OUR NEW HOUSE AND BECAUSE OF YOU WE HAVE IT!"

- Kimberlie B, Corpus Christi, Tx

 

« "Jim, Thanks (for the Open House Flyer)! I've been trying to get another company to do this for me. It's perfect!"

- Amy, Realtor, Dallas, TX

 

« "Thanks for this (Open House Flyer).  This is what I am looking for when I get a listing.  I appreciate the different options you've done up for my listing.  That really helps!"

- Karen, Realtor, Austin, TX

 

« "Thank you (Gayle Valentine) once again for all of your hard work and effort in seeing this loan through with only six days notice!  Because of your help we were able to get a great rate and low fees while keeping the $22,000 in builder incentives--a true win-win!  In comparison, the buyer's lender from our previous house caused huge delays that could have cost us either closing.  Thank you for staying on top of things and for your great communication!"

- David S., San Antonio, TX

 

« "Your online estimator (Good Faith Quotesheet) works great for us to watch how the market is doing with regards to interest rate fluctuations."

– David, San Antonio, TX

 

« "Ellen Roloff has made our dream of owning a home come true. At first we were a bit nervous doing this over the phone and fax, but Ellen Roloff made this process go smooth.  Being in the military it is very difficult to be in certain places at certain times.  Elle brought the mortgage company to me. I highly recommend her to anyone!  Thank you very much!!"

– Alonzo S., Schertz, TX

 

« "Thanks for the great work. I really gave a short time for you guys to complete my paper work.  Great job done by you (Shirley) and your team."

– Navneet S., San Antonio, TX

 

 

« "Gayle, I just wanted to thank you for being a part of making our dream come true.  Thank you so much for searching and finding a lower interest rate than anyone else could.."

– Sheri S., Nueces County, TX

 

 

« "My husband and I were a bit nervous about using Lending Tree or any online service because we had both used local banks in previous home purchases. However, using your service we received the offer from Sweetwater Mortgage. This turned out to be the best of both worlds for us. That is a very competitive rate with the added advantage of being able to go to their office in San Antonio. While they may have a small local staff we were impressed by their willingness to go the extra mile in helping us complete the application process. Elle Roloff deserves the Awards she has received. An exceptionally efficient loan officer, Elle answered both E-mails and phone calls promptly. Most of all, she did everything possible to make our home financing experience remarkablu easy. After checking out our own personal local banks it is hard to believe that we feel that Lending Tree, Sweetwater & in particular, Elle Roloff actually made us feel that we got that special "personal touch"."

– Lending Tree Survey, San Antonio, TX

 

« "Very happy with process..."

– Lending Tree Survey, San Antonio, Tx

 

 

« "The overall experience was good..."

- Enrique S, Kendall, TX

 

 

« "Gayle Valentine at Sweetwater Mortgage became our friend & put our needs first! She's the best & I would recommend her to anyone!!!!!!!"

- Amy S, Adkins, TX

 

 

« "Responsive, Straight to the point and accurate with the numbers. Very good personality and I felt I could trust her (Gayle Valentine)."

- Jack H, Sugar Land, TX

 

 

« "Gayle was great... Gayle was very helpful throughout the process."

- Roy F, San Antonio, TX

 

« “Jim at Sweetwater was an absolute gem to work with - I can't sing his praises enough - he was right there for us every step of the way.”

– Marsha W, Bandera, Tx

 

« “Well my boys are all moved in and happy as can be in their house out in Lubbock. Thanks to you (Gayle Valentine) and your company, this was about as easy as it gets when buying a home. Thank you so much for your extraordinary level of service! You were absolutely a delight to work with. You can bet I'll be giving you rave reviews when I see the lending tree survey! Again, thanks so much...take care.”

- Robert W, Lubbock, TX

 

 

« “I would like to drop you a line of appreciation for your dedication and hard work.  I know we all get paid but I feel that you did such a good job but  for another reason. You promised......you delivered!”

- Ephraim V, El Paso, TX

 

 

« "Thanks for all your efforts on this loan and closing date commitment!”

- Bob M, San Antonio, TX

 

« “I just finished filling out the Lending Tree survey and I want you to know that my husband and I found your services to be more efficient than any previous experiences with our own personal banks.  Moreover, you were more responsive!.  And, even though we only spoke over the phone, you managed to exude such confidence and warmth we almost thought this was all  "too goo to be true"..  Sweetwater Mortgage and, you in particular,  provided a "local" feel to an online service.   I wish you continued success, and, certainly, you will be  highly  recommended” 

- Susan D, San Antonio, TX

 

« “Thank you very much for all your updates.  I am very impressed with your service and appreciate your timeliness! ”

- Sylvia C, Houston, TX

 

« “Thank you.  This was a first for me.  Everything was accomplished by internet, phone or fax from my home. I did have to visit the title company to sign documents, but it only took me 10 minutes to drive there.  You made it simple and fast, and I really appreciate that.  Even though we never met in person, you have a very friendly voice, and a personality I was able to joke around with during the whole process.  I know you will continue to have great success in the future.  Good Luck and keep your rates low!"

- Rod R, San Antonio, TX

 

« “Thank you so much for all your help in my new home loan.  You were a
pleasure to work with and I would gladly recommend you to anyone looking
for a lender.”

- Pat C, San Antonio, TX

 

« “Just wanted to take a minute and thank you for all your help on our refinance.  I appreciate all your hard work and diligence.  It was a pleasure working with you.  The closing went fine.”

- Mark G, Austin, TX

 

« “I'm sure you will be hearing from us again when we sell our Wisconsin home and want to refinance (or get your advice on what's the best way to go next).  As we told you on the phone - this is the first time we have worked through a mortgage broker rather than our home bank.  We are totally grateful to you for your patience, encouragement, and persistence in helping us close on this in time to get back on the road and make some money.  Also, as I told you on the phone, the realtor told me in all the years she has been in the business she has never worked with a mortgage broker who has kept her so totally informed each step of the way and reiterated how pleased she was working with you.  We are now in Orlando, Florida, and ready to get back to work so don't even get to enjoy our new home at the moment but will sneak in a couple weeks in April again.  Thanks again for everything - you are a real credit to the industry.”

- Dan W, Leakey, TX

 

« “Thank you for your fantastic job on our loan!”

- Martine G, San Antonio, TX

 

 

  
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